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Emergency Generator Tips

  • Avoid carbon monoxide (CO) poisoning by NEVER operating the generator indoors or near openings (windows, doors and vents) to any building that can be occupied.
  • Do not use while wet. Generators pose a risk of shock and electrocution, especially if they are operated in wet conditions.
  • NEVER connect directly to a home or building's wiring without using a qualified, licensed electrician. This is extremely dangerous and may send electricity to the power lines CWL employees are working to restore.
  • Use proper extension cords. Connect appliances to the generator using heavy-duty extension cords that are specifically designed for outdoor use or directly into the proper electrical outlet on the generator itself.

The primary hazards to avoid when using a generator are carbon monoxide (CO) poisoning from the toxic engine exhaust, electric shock or electrocution and fire.

For more information please see the following Entergy website

Cold Weather Tips for Homeowners

  • Ensure heating systems are working properly. For tips on Heat Pumps, visit: Department of Energy - Heat Pump Tips
  • Make sure smoke and carbon monoxide detectors are working properly
  • Seal leaks that allow cold air inside
  • Eliminate drafts from crawl spaces by closing crawl space vents and stopping other air inflows during cold periods
  • Check your home’s crawl space, attic, basement, garage, and other areas for exposed water pipes.
    • Wrap exposed pipes with insulation and/or heat tape. If heat tape is used, follow manufacturer’s instructions and all applicable safety standards
  • Keep garage doors closed if there are water supply lines in the garage
  • Secure outdoor hoses, valves and faucets- Make sure all hoses are disconnected from spigots and spigots/faucets are covered
  • The interior pipes most likely to freeze are nearest an outside wall, door, window, and along the floor. Open cabinets doors to allow heat to get to un-insulated pipes under sinks
  • Let water drip from faucets- Running water through the pipe-even at a trickle-helps prevent pipes from freezing
  • Set the thermostat at a minimum of 55 degrees during cold weather even if the house is vacant
  • Properly winterize swimming pools and water sprinkler systems following manufacturer’s directions
  • Know the location of your main water shut off valve (if your house has one) or the location of your water meter
    • If needed, water can be shut off at the meter by the homeowner using a crescent wrench. CWL personnel will also be available if assistance is needed.
    • If your water meter box is broken or missing, contact CWL for repair or replacement

Enter for your chance to win a $50 credit on your bill.

How to enter:

  • Enroll in Email Billing
  • Signup for Bank Draft
  • Existing customers on email billing and/or bank draft are already entered.

If you're on bank draft and email billing you will have a chance to win a $100 credit on your bill.

Multiple drawings each month
Winners are limited to 1 chance every three months.
Contact (870) 935-5581 for more information.